Sony Bravia S-Series KDL-32S3000 32-Inch 720p LCD HDTV
by Sony
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List Price: Our Price: $439.99 You Save: $660.00 (60%) Availability: Usually ships in 1-2 business days Category: Home Theater See more product details |
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Digital Cameras Photo Reviews of Sony Bravia S-Series KDL-32S3000 32-Inch 720p LCD HDTV
Customer Review: Too many problems, bad customer support
Summary: 2 Stars
My new SONY KDL-323000 TV has several problems.
1. Closed Captions work only with regular connection. When I connect my TV to a cable box or DVD player using HDMI or Component inputs, Closed Captions disappear. Turning it On and Off is not helping. Technical support blames my cable box, but why in this case can I see CC from the same box using the coaxial input?
BTW, when I submitted technical support request online, I never got any response at all.
2. Standby light is always Off. Supposed to be On.
3. When I connect my laptop to the TV according to the manual I can see picture, but sound is missing. I tried different audio cables, but it did not help. Technical support could not tell me exactly what kind of audio cable to use.
Too many problems for $1000 TV. I am really disappointed.
Customer Review: disappointed
Summary: 2 Stars
I, like everyone else, expected the Sony Bravia 32" to be flawless. However, I have to say that I am disappointed in the picture quality. Purchasing this solely for blue ray discs, I am sorry to report that there is a noticeable fuzz on the screen when playing blue rays(you can only notice this from a couple feet away;) but still . . . I expected a crystal clear picture in return for my $800 investment. I am considering purchasing a Sharp Aquos 1080p; however, it has come to my attention that there is no discernible difference between a 780p (Sony Bravia) and a 1080p in the 32" class.
That being said, I am still a tad upset. Standard dvd's do not always look good; and some look awful. Blue rays are better and vivid, but that fuzz on the screen really vexes me.
Customer Review: Lasted Only 2 1/2 Years, And Sony "Was Balony" On Customer Service
Summary: 1 Stars
The high amount of heat that comes off, and the high electricity use with this 2 1/2 year old Sony Bravia S-Series KDL-32S3000 32-Inch 720p LCD HDTV that recently went bad, are horrible buyer benefits! Sony wanted me to take that tv to an authorized Sony repair shop and pay $50 to find out why the picture went out with no guarantees that they would pay for parts and/or labor to fix it. I thought it was throwing $50 of good money after the bad $900 that I had paid for the TV only 2 1/2 years ago.
Sony is missing the boat on this, as I told them on the phone, after being transferred twice all over the world to different Sony subcontracting customer service facilities, that I hardly used this TV over 2 1/2 years, and I had a very expensive APC UPS with a state of the art surge supressor built in constantly connected to this TV set. They said that it sounds like the kind of circumstances that they might pay for either the parts and/or the service to repair it, but they could not make any promises. They insisted that I had to bring the TV to one of their authorized repair shops, and pay a non-refundable $50 service charge to find out if the problem was caused by me or a defective TV. I think Sony, and any other TV mfr, miss the boat when they think "short term". They should have said that if the TV problem was their fault, then Sony would refund the $50, and then fix the TV at no charge to me. I found out from the repair shop that all these LCD TV's are "new technology", and it is not uncommon for the "optical blocker" or the "main board" to go out. I think the excessive amount of heat that this non-LED TV puts out will cause problems for many owners down the road. I have now lost my long term brand loyalty to Sony TV's! I went with the VIZIO XVT373SV 37-Inch Full HD 1080P LED LCD HDTV with VIA Internet Application, and I'm very happy with it, so far.